Frequently asked questions.

What is VRide?

VRide is a ride and vehicle platform. You can book a ride (one way, return, multi stop or delivery), rent a car with a driver or drive it yourself, travel to another city in a private car or a shared seat, and join tour packages — on the website or in the VRide app, with the same account and the same prices.

Where does VRide operate?

VRide runs in cities across Pakistan. When you enter a pickup and drop-off, the booking page shows every vehicle class available for that trip; if none is shown, there is no car nearby right now.

How do I book a ride?

Sign in with your mobile number (we text you a one-time code — no password), choose the service, pickup and drop-off, then pick a vehicle class. The fare for every class is shown before you book. Nearby drivers receive your request, and you can follow the driver live once one accepts.

Do I need the app, or can I use the website?

Either. The website and the app use the same account, prices and drivers, and a ride booked on one shows up on the other. The app adds live alerts on your phone.

What vehicles can I choose from?

From bikes and rickshaws to cars, SUVs, vans, coasters and buses. Each class has its own rate — see the Rates page — and the fare for your exact trip is shown when you book.

How do I pay?

Rides and rentals are paid in cash to the driver or owner. The fare is shown before you book, and the final bill — including any waiting time where it applies — is shown when the trip ends.

Is there a security deposit?

No deposit is taken through VRide. For a self-drive rental the owner checks your CNIC and driving licence and records the car's condition with photos when handing it over and when it comes back.

Can I cancel a booking?

Yes — from the website or the app, from My rides. Cancelling while we are still finding a driver is free. After a driver has accepted, and especially once the driver has arrived, a cancellation fee may apply depending on the reason; it is shown before you confirm. See our Refund Policies for details.

What if my driver does not come?

If your driver cancels, loses signal for several minutes, or has not reached you in time, VRide puts your same ride back into the search and finds you another driver — you do not need to book again, and there is no extra charge.

What do I need to rent a car?

With a driver: just your account. Self-drive: you must be at least 18 and hold a valid CNIC and driving licence, which the owner checks at hand-over. Self-drive is only offered on cars whose owners allow it.

Can I rent a car without a driving licence?

Yes — choose Rent a Car with a driver. The driver drives for the whole booking.

How long can I rent a car for?

Pick 5 hours, 12 hours, 24 hours, or 2 to 30 days. Each car has its own daily rate; shorter hires are a share of it, and some owners offer a discount on longer hires. Trips outside the city may cost more, and that is included in the price you see before booking.

Is my ride safe?

Drivers are verified with their CNIC, licence and car papers, and confirm it is them with regular selfie checks. Every ride has a Safety Center with an SOS button, live trip sharing for your family, and trusted contacts.

How do I create an account?

Enter your mobile number on the website or in the app and type the code we text you. A new number gets an account on the spot.

Can I book for someone else?

You can book a ride or a delivery for someone else and share the trip link with them. A self-drive rental must be booked by the person who will drive, as their documents are checked at hand-over.

How is my personal information protected?

Your data is handled in line with our Privacy Policy. Drivers only see what they need for your trip, and contact details are shared only once a booking is confirmed. We never sell your information.

How do I delete my account?

Follow the steps on our Account Deletion page, or contact us at customercare@vriderental.com.

How do I contact customer support?

Email customercare@vriderental.com, call +92 3093003333 or +92 3258000095, or message us on WhatsApp. Business hours: 24 / 7.