Refund & Cancellation Policies
Fair, transparent, and customer-friendly refund guidelines to ensure your peace of mind.
Cancellation Refund Timeline
Full Refund
Cancel 48+ hours before pickup
No deduction applied90% Refund
Cancel 24-48 hours before pickup
10% deduction70% Refund
Cancel 12-24 hours before pickup
30% deductionNo Refund
Cancel less than 4 hours before pickup
Full amount forfeitedRefund Structure Details
| Cancellation Window | Refund Amount | Deduction | Status |
|---|---|---|---|
| 48+ hours before pickup | 100% | PKR 0 | Best Option |
| 24-48 hours before pickup | 90% | 10% of total | Good |
| 12-24 hours before pickup | 70% | 30% of total | Limited |
| Less than 4 hours | 0% | 100% forfeited | No Refund |
Multiple-Day Bookings
For bookings spanning multiple days, we have a fair and balanced approach:
Standard cancellation policy applies
100% refund for unused days
Owner Commission Policy
We believe in fair treatment for our vehicle owners:
100% Commission Refund to Owner
When a booking is cancelled by the customer, the full commission is refunded to the car owner. This ensures our partners are treated fairly.
Important Information
Refunds are processed within 5-7 business days to the original payment method.
Refunds to VRide Wallet are processed instantly.
For any disputes, contact our support team at customercare@vriderental.com
VRide reserves the right to modify these policies with prior notice to users.