Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Introduction
VRide ("we", "our", "us") operates the VRide website and mobile application (collectively, the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
By using our Service, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
We collect several types of information for various purposes to provide and improve our Service to you:
Account Information
Name, email address, phone number, profile photo, and other information you provide during registration.
Ride & Booking Data
Pickup/drop-off locations, booking dates, trip details, and communications related to your rides.
Device Information
App version, device identifiers, operating system, crash reports, and diagnostic data.
Location Data
When you grant permission, we collect location data for ride search, navigation, and service improvement.
Payment Metadata
Transaction references from payment providers. We do not store full card details on our servers.
How We Use Your Information
Information Sharing
We may share your information in the following circumstances:
Data Retention
We retain personal data for as long as necessary to:
- Provide the Service and maintain your account
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate purposes
Your Rights & Choices
Access & Update
Access and update your account information directly in the app.
Account Deletion
Request deletion of your account (subject to legal requirements).
Location Control
Control location sharing through your device settings.
Communication Preferences
Opt-out of non-essential marketing communications.
Data Security
We implement reasonable technical and organizational measures to protect your personal data, including:
Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal data to us, please contact us immediately so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.